Privacy Policy for UnMay
Effective Date: 06 Jan 2025
1. Introduction
UnMay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our mobile application ("App").
Our platform connects users with home service providers (such as cooks, maids, electricians, and caretakers) in Bangalore. The App consists of two types of users:
Customers: Individuals who book services.
Service Providers: Professionals who register to offer services.
By using our App, you agree to the collection and use of your data as outlined in this Privacy Policy.
2. Information We Collect
We collect the following data to enable core functionality:
For Customers:
Personal Information: Name, mobile number, email ID, and location (to match you with nearby providers).
Booking Details: Selected services, booking preferences, and payment status.
For Service Providers:
Personal Information: Name, mobile number, email ID, and location (to match them with nearby jobs).
Job-Related Data: Services provided, job history, availability status, and earnings.
Automatically Collected Data:
Device Information: OS type, app version, and crash logs (for troubleshooting).
Location Data: If enabled, real-time location is collected to assist with job assignments and navigation.
3. How We Use Your Information
We use the collected data to:
Facilitate bookings and connect customers with service providers.
Enable secure login and user authentication.
Improve platform functionality and personalize user experience.
Process payments and maintain service records.
Notify users about important updates, offers, and service-related messages.
Enhance security and detect fraudulent activities.
4. Third-Party Services & Data Storage
Your data is stored securely in Supabase, a third-party cloud database provider. Supabase ensures compliance with industry-standard security measures to protect your data.
Additionally, we may use third-party services for:
Payment Processing: If applicable, transactions are handled through a secure third-party provider.
Analytics & Performance Tracking: To improve the App experience.
Authentication: To verify service providers during registration.
We do not sell or rent your data to third parties. However, we may share data with trusted partners as necessary to deliver our services.
5. User Rights & Data Control
You have the right to:
Access and review your personal data.
Update or correct inaccurate information.
Request deletion of your account and associated data (subject to legal and operational constraints).
Withdraw consent for data collection (though this may limit app functionality).
To exercise these rights, contact us at help@unmay.in.
6. Data Security
We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, modification, or deletion.
Secure authentication is required for both customers and service providers.
Encryption protocols are in place for sensitive data.
Regular audits are conducted to maintain security compliance.
7. Location Data & App Permissions
Location Access:
Customers: Used for matching with nearby service providers.
Service Providers: Used for displaying nearby job opportunities and navigation.
Login Requirement:
Service providers must log in to access job listings and manage bookings.
Customers can browse services but must log in to make a booking.
If you deny location or login permissions, certain features may be unavailable.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be notified in-app and reflected in the "Effective Date" at the top of this page. We encourage users to review this policy regularly.
9. Compliance with Apple’s App Store Guidelines
To meet Apple's App Store policies, we ensure:
Transparency: Clear disclosure of how data is used.
Limited Data Collection: We only collect essential data for app functionality.
User Control: Users can access, modify, or delete their data.
Security: Compliance with industry-standard security measures.
For more details, refer to Apple’s App Store Review Guidelines.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, reach out to us:
Email: help@unmay.in
Address: Bangalore - 560045